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Help & Resolution Center

How can we help?

Hi and welcome to our support page.

Here you should find plenty of up-to-date information regarding our services and website policies. If you still can't find what you're looking for, please feel free to reach out to our dedicated support team via :

 

Which parts of this site require a user account?

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19 August 2021

Last updated:

By Alexander

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A user account is required to complete, track, return and cancel orders via the users section. It is also required for all custom frame orders. This is for data privacy and security reasons. If you have any trouble signing up, please feel free to reach out.

Why can I only create an account using my email address?

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19 August 2021

Last updated:

By Alexander

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To reduce third party privacy policy hassles, we've disabled simplified account creation and login via Facebook and Google. However, we've also made it much faster and easier to sign up and login.

Should I choose to, can I delete my account?

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19 August 2021

Last updated:

By Alexander

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You can delete your account and all of your accompanying data by simply clicking on "Delete My Account" in the Personal Details section of your user account. We can delete your account within a few minutes but deleting all accompanying data usually takes a short while longer. 

I've changed email addresses and have forgotten my password.

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19 August 2021

Last updated:

By Alexander

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If you cannot access your account because your email address has changed and you no longer have access to the mailbox to retrieve the "Forgotten Password" link, then simply contact our customer support via email or via chat and we'll gladly assist.

What's the difference between products that are "Handcrafted To Order" and others?

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19 August 2021

Last updated:

By Alexander

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Products which have a hand icon associated with it are made to order and are subject to production time before the item ships. Products without this are typically ready to ship, either same day or within 1 business day.

Which payment methods do you accept?

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6 October 2021

Last updated:

By Alexander

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We accept all major credit cards via our SSL-Encrypted payment gateway. We also accept debit cards via Klarna and Twint within Switzerland. Cash on collection is currently suspended but will be reintroduced shortly. Payment on invoice is possible on custom orders.

Can I cancel an order?

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19 August 2021

Last updated:

By Alexander

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If you have ordered a product which is "Handcrafted to Order", then you modify or cancel your order up to 24 hours after placing it. For all other products, all order amendments should be made 90 minutes after placing. To change or cancel an order, please reach out to us via our chat.

I haven't received my refund yet!

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19 August 2021

Last updated:

By Alexander

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Refunds are executed immediately on request by our support team but can take up to 14 days to be processed by our payment gateway partner and for the funds to reflect on your account. If it has been longer than 14 days and the funds have not reached you, please contact our customer support via email or via chat and we'll gladly assist.

Where do you ship to?

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Last updated:

19 August 2021

By Alexander

    We ship to:

  • Austria

  • Belgium

  • Bulgaria

  • Croatia

  • Cyprus

  • Czech Republic

  • Denmark

  • Estonia

  • Finland

  • France (Including Corsica)

  • Germany

  • Greece

  • Hungary

  • Ireland

  • Italy (Including Sardinia)

  • Latvia

  • Lithuania

  • Luxembourg

  • Malta

  • Netherlands

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Flintstone Frames ships its products Europe-wide, including the United Kingdom and certain remote European territories such as the Canary Islands & Portuguese North Atlantic Islands. This is in addition to all over Switzerland, of course.

We use Swiss Post AG/ Ascendia & DHL Express as logistics partners.

  • Poland

  • Portugal (Including Madeira island)

  • Romania

  • Slovakia

  • Slovenia

  • Spain (Including Canary Islands)

  • Sweden

  • Switzerland (Including Liechtenstein)

  • United Kingdom